OUR ROADMAP FOR SUSTAINABLE,
PEOPLE-FRIENDLY MOBILITY
We are advancing sustainability in the e-bike industry
In 2024, we successfully set in motion our first steps torwards creating even better and cleaner e-bikes. Read everything about it in our first annual sustainability progress update.
How do we create lasting positive impact?
enviolo began with a singular belief: cycling embodies the ultimate form of mobility. Since then, our mission has been to empower bike makers to create exceptional bikes.
To unleash the transformative power of the bicycle, we recognize that the cycling community must address challenging yet essential questions. How sustainable are the manufacturing processes behind our products? How empowered are the communities linked to our operations? How future-proof are the decisions we take today?
We believe we can do better. In fact, we believe we must do better.
‘envision’ serves as a call to action for us and our peers— a call to envision a better, brighter outlook for the cycling industry. Yet, we refuse to be bystanders on this journey. Our goal is to be a driving force in creating this future.
From using lower carbon materials in our products to promoting responsible sourcing and fostering an empowered workforce, ‘envision’ entails 11 pledges aimed at reducing our environmental footprint and maximizing our social impact.
Join us as we transform the way we ride, conduct business, and advocate for people-centric urban communities. Let’s envision a world where every turn of the pedal propels us towards a brighter future.
Case Studies
CLOSING THE LOOP: OUR EFFORTS IN RECYCLING
Besides our ambition to build products using more recycled materials, we strive to have as many and as much of our products as possible become secondary materials. We have partnered with local experts, Riwald Recycling, since 2023 to do this.
Riwald Recycling is a secondary resource collector and specialised metal recycler based in the Netherlands. Our partnership with Riwald began with them deconstructing our CVPs and AHIs and critically assessing whether each sub-component was fully, partially, or non-recyclable. The assessment concluded that our CVPs and AHIs have a high recyclability rate of 93% and 87% respectively, meaning that the vast majority of our constituent materials can be effectively recycled and reused. As part of our partnership, Riwald subject matter experts also provide our engineering teams with critical recommendations on how we could adapt our products to make them more recyclable in the future. We intend to continue this valuable feedback loop between Riwald and our engineers to create better, more circular products.
Beyond recyclability assessments and design for recyclability guidance, Riwald also oversees the responsible end-of-life treatment of our products. Since 2023, Riwald collects all returned and unrepairable CVPs and AHIs, as well as other metal scrap like unusable wheels, from our warehouse in Zwolle. At the Riwald recycling facility in Almelo, these products subsequently undergo a multi-step refinement process to prepare them for use as secondary materials.
They are first put through a shredder, which crushes the material into smaller, more processable pieces, sorted by size. The crushed pieces are fed under a powerful magnet, separating the ferrous metals from other materials. Ferrous metals are sorted by alloy and purity level and compacted into scrap units to sell to smelters. Non-ferrous metals are removed from the remaining waste stream using a powerful electromagnetic field, which repels these metals from the other materials. These two streams are then further sorted using a variety of methods, such as colour recognition, infrared and x-ray sorting, depending on client needs.
What sets Riwald apart is both their desire to help their clients adopt circularity, as well as their own, internal commitment to sustainable business practices. Riwald is constantly experimenting with ways to reduce the waste they need to send for incineration, and, as one example, have begun to replace the concrete blocks they use to separate scrap types with blocks they manufacture themselves from plastic and other waste they would typically dispose of.
THE NEW CITY HUB: OUR FIRST ECODESIGNED PRODUCT
In late 2023, we kicked off a project to upgrade the current version of our CITY CVP hub. CITY CVP hubs are lighter models intended for lower loads like single rider bikes with no cargo, making them particularly popular for urban travel and bike-sharing programmes. However, our engineers saw an opportunity to further improve the CVP architecture and remove weight from the assembly. The concepts of this plan were proposed to our contract manufacturer and development partners, who supported the redesign.
The redesign included two key changes: removing a planet and substituting magnesium parts for aluminum. Our CVP hubs typically operate on six planets that tilt to adjust gear settings. The planets are held in a metal carrier, equidistant from one another around the connection point to the frame, to support a seamless shift across the CVP hub. The adjustment to five planets would thus require a redesign of the carrier and an overall architecture change and weight reduction, to ensure the connection points of the five planets would not sacrifice efficiency or the seamlessness of the shift. From an operational perspective, these changes impact the overall weight the CVP hub can safely transport and the input torque it can withstand but does not change its functionality or operation. From a sustainability perspective, the planet reduction reduces the materials necessary, thereby reducing raw material emissions.
The second adjustment is the substitution of two magnesium carriers with aluminum alternatives. Since aluminum extraction and manufacturing produces around 78% less emissions than the magnesium alloy we currently use, this substitution also results in a significant reduction in raw material emissions.
Taken together, both changes reduced the carbon footprint of the new CITY CVP hub by an impressive 19% compared to its predecessor. The redesign of the CITY CVP hub is an interdisciplinary success. On the one hand, it offers a lighter product that serves the same function as the previous model. On the other hand, it demonstrates the effects of integrating sustainability into our business model and the benefits that can arise from this. This is our first step towards (re)designing our products with an environmental lens, and we plan to continue this momentum with other designs and new products going forward.
Better service, in-house
In 2024, we opened our Market Service Center in Zwolle, the Netherlands. The center is dedicated to inspecting and assessing warranty returns and is equipped with the tools and diagnostic equipment necessary to perform both preliminary and comprehensive (i.e. tear down based) quality tests on returned products.
Two key goals of the Market Service Center are shorter product development timelines and the roll out of our second-life program. We constantly seek to improve our products by learning from and reducing customer returns. Historically, customer returns were sent back to the manufacturer, who would diagnose causes behind malfunctions and work together with us on solutions. With the opening of our center, our teams can now conduct real-time analyses and diagnostics in-house. The root cause behind malfunctions can be more quickly identified and shared directly with our quality and engineering teams, who can request additional testing or iterate on results without the need to wait for long shipping times.
Secondly, the center will host the first step of our second-life program: identification of out-of-life products for subsequent refurbishing or repair. Not all returned products are equally suitable for repair. By moving the diagnostic and sorting steps in-house, we no longer need to send back all returned products to our contract manufacturers but only those with a high probability of being restored to a functioning state following the refurbishing process. We estimate carbon savings from shipping alone to be around 1-2 kgCO2e for every CVP that we can now diagnose in-house instead of sending back to our contract manufacturers.
Thriving Planet
We’re unwavering in our commitment to improve the well-being of urban communities worldwide while simultaneously minimizing the environmental footprint of designing, manufacturing, and using our products.
Climate change
Target: 30% reduction in Scope 1 and 2 emissions, and 15% reduction in Scope 3 emissions by 2030 (versus 2022 baseline).
Encouraging people to take fewer trips in cars and more trips on bikes shouldn’t distract us from having environmentally conscious operations and supply chains.
We recognise – now more than ever – that the sustainability of our industry and organisation is intertwined with our planet’s future, and we must remain committed to making products that generate as little emissions as possible during their lifecycles.
Our progress so far
Thriving planet 
fulfilling our responsibility to our planet
We began measuring our emissions in 2022 and have continued to do since. From 2022-2024, our total emissions dropped by 72%, due in most part to a reduction in production volume. Following exceptional sales during the COVID period, the ensuing e-bike market slowdown meant a substantial reduction in e-bike and e-bike component production in 2023 and 2024.
Our lower emissions over the past two years are not entirely attributable to lower production volumes, however. Our carbon intensity dropped from 238 tonnes CO2e per million USD of revenue in 2022, to 200 in 2024, representing a 16% reduction. We were able to achieve this through a few initiatives.
The first was the focus on renewable energy. One of our proudest achievements is the transition to green electricity in all of our locations. Today, enviolo operates exclusively on certified 100% renewable electricity, resulting in 0 Scope 2 market-based emissions.
However, the majority (81%) of our emissions originate in scope 3, from “Purchased Goods and Services”, or the sourcing, extraction, manufacture and assembly of the materials that make up our products. We worked closely with our Tier 1 suppliers in the last years to increase the green electricity they use. In 2023, the combined share of renewable electricity used to assemble enviolo products across our Tier 1 suppliers was 38%. This increased to 50% in 2024, with a majority of these suppliers using 40% or more green electricity. We hope to help increase this more going forward.
We also extended our outreach on possible decarbonization levers to our Tier 2 suppliers, and discussed topics such as increasing recycled content use and transitioning to green electricity. We will continue to engage with our supply chain to assess all available possibilities to source lower carbon footprint materials for our products.
In addition to all of this, we have also been working to redesign our products. Our first successful redesign was in 2024, when we released a new CITY CVP hub that reduced production emissions by 19% compared to its predecessor. You can more about this in our case studies.
Want to know more? Read our sustainability report!
MATERIAL CIRCULARITY
Target: 25% average recycled content across our products and packaging by 2030.
Our two key products, CVPs and AHIs, are predominantly made of metal. From a resource perspective, metals are exceptionally circular, with most being infinitely recyclable.
While we’re extremely proud of the end-of-life recyclability of our products, we aspire towards a higher level of circularity — circular input materials. Our ambition is to reduce our reliance on virgin, finite resources to better facilitate closed loops of material use.
Our progress so far
Thriving planet
Recycled not just recyclable
Our work on material circularity began in 2023, when we initiated a baselining exercise to better understand the amount of recycled content in our products. We mapped out the supply chains of the product parts with the highest mass and/or carbon savings potential and reached out to the relevant suppliers (all the way to smelters).
In the discussions that followed, we learned that our suppliers calculate recycled content differently, resulting in widely varying estimates. At the same time, we found that third party assurance services on recycled content were either not available in some of the regions our sub-suppliers operate in or are too financially prohibitive for a small supplier.
To navigate this, we developed our own data verification hierarchy to measure and report on the recycled content in our portfolio. The hierarchy aims to balance our needs for having the necessary confidence in the data quality of our (sub-)suppliers and a pragmatic alternative to third-party assurance.
Want to know more? Read our sustainability report!
PRODUCT CIRCULARITY
Target: 4,000 products given a second life by 2030.
The world consumes around 83 billion tonnes of materials annually, but only 7.2% is cycled back into our economy. We can improve this by encouraging and facilitating product reuse.
We believe in the importance of making products that are meant to last. Prolonging the useful lifetime of our products starts at the design phase, and extends to repairing and refurbishing used products, ensuring they can be enjoyed for as long as possible.
Our progress so far
Thriving planet
Cyc-ular by nature
The build-up of our second-life programme has so far focused on refurbishing two of our top-selling CVP hubs. We hope to use learnings from these initial steps to scale the programme across more of our products over time.
We explored different options for refurbishing partners who could execute the repair work on our CVPs. Ultimately, we selected a partner who can help us achieve an estimated carbon savings of at least 16% by repairing an existing CVP compared to producing a new one.
Finally, we initiated conversations with our customers – brands and retailers – to identify riders’ appetite for second-hand products. We envision initially using most of our refurbished products to replace in-warranty products, but we believe we can create a greater impact in the long-run if our partner bike brands include our refurbished CVP hubs into their ‘new’ bikes.
Want to know more? Read our sustainability report!
Critical Materials
Target: 100% of subcomponents made of critical raw materials are covered by a sourcing contingency plan by 2030.
Some ‘critical’ raw materials essential to sustainable development are highly geographically concentrated, posing a significant risk: geopolitical, economic or ecological turbulence at sourcing countries can quickly change the availability and cost of materials, which would result in production delays.
Becoming future-fit means developing a resilient supply chain that safeguards the ability to deliver high-quality products.
Our progress so far
Thriving planet
Future-proofing our supply chain
The EU officially designates 34 materials as ‘critical raw materials’. Our first step towards eliminating the risk from these materials was understanding our current reliance on them. To that end, we combined our engineering, supplier, and sales data to create a database containing the underlying material, weight, and quantity of every product we sell.
From this we learned that around 26% of our sold products were made from critical raw materials, of which 22% were made from aluminum and 4% from magnesium.
Now that we understand our critical material risk exposure, our focus is on the effective management of this risk. This will be done in two ways: increasing the share of critical raw materials that use recycled material (which is a more reliable and geographically spread source) and creating a contingency plan for the remaining material.
Want to know more? Read our sustainability report!
Empowered Community
We aim to inspire and empower, starting from within but extending far beyond.
PRODUCT SAFETY AND QUALITY
Target: 100% of Tier 1 and high-priority Tier 2 suppliers have undergone on-site quality audits by 2030.
Bikes can only be a viable alternative to cars if they are just as, or more, safe to use. Within our influence, this means ensuring that enviolo-equipped e-bikes are made with quality components, tested against the highest manufacturing and safety standards.
Our progress so far
Empowered Community
Quality that matters
We have recently expanded and enhanced our quality audit system, in consultation with our contract manufacturers. This resulted in a more standardized, quantitative audit drawing from the rigor of ISO audits and the automotive industry.
Suppliers can now score up to 100 points on our new quality audit, with a balanced focus on sustainability, safety, and procedural integrity. An audit is only considered passed if the supplier scores over 75 points and has no major non-conformities or all identified non-conformities are closed in 3 months. After the audit, results are shared with the supplier, and a corrective action plan is developed to improve the existing score.
Our first Tier 1 suppliers have already underwent and passed this new quality audit, bringing us to 7% completion of our 2030 target. All remaining Tier 1 suppliers have been informed of the new audit structure and that we plan to audit their key suppliers within the next five years.
Want to know more? Read our sustainability report!
CYCLING ADVOCACY
Target: 50% increase in bike use in Europe by 2030.
With the fast pace of e-bike development, we strongly believe in the potential for cycling to become the undisputed mode of low-emission transport. The challenge is that many municipalities fail to offer safe infrastructure and public policy that encourages cycling.
To overcome this, it is crucial that the bike industry plays a role in advocating for cycling as the preferred sustainable mode of transport by helping to raise awareness on the benefits of cycling, reduce barriers to wider adoption, and promote best practice from cycling communities around the world.
Our progress so far
Empowered Community
Get pedaling!
According to Eco-counter’s Bike Index, bike use in Europe increased by 2.3% from 2023 to 2024, a positive, but slow development. More work needs to be done — both by enviolo and our industry peers — to get more people cycling.
Our cycling advocacy work currently focuses on understanding the evolution of cycling habits in Europe. Using Eco-counter data, we were able to identify the European countries with the largest year-on-year change in bike use, and potential drivers behind these changes. Equipped with these insights, we aim to partner with our key customers to create awareness-raising events that encourage more cycling.
Beyond data collection, we also held our first public-facing cycling advocacy event in March 2024. The “enviolo Product Day”, brought together a collection of industry actors such as bike brands, other bike component manufacturers, and urban mobility researchers to discuss the pressing societal, technological and environmental developments taking place around the e-bike industry. You can read more about Product Day here.
In parallel, we participate in events aiming to improve sustainability in the bike industry. For example, we are a regular participant of the annual Sustainability Barcamp arranged by ‘Shift Cycling Culture’, where bike industry members discuss collaborative solutions to sustainability challenges.
Want to know more? Read our sustainability report!
WORKING CONDITIONS
Target: 70% increase in employee engagement and satisfaction levels by 2030.
The goals and ambitions that enviolo strives for are born from the ideas and efforts of our people, which is exactly why we want every person to be excited and engaged by the work that they do. We can only succeed as a collective if we have the tools and support, physically and mentally, to succeed as individuals.
Our progress so far
Empowered Community
Greatness from within
We launched our first employee engagement survey in late 2023, and calculated an eNPS score of 18, at a response rate of 80%.
We identified several focus areas to improve on, either because of the challenges they posed or because they highlighted aspects of the work environment that people valued. In response, we began planning our company meetings well in advance and at more regular intervals, ran multiple feedback sessions between teams to improve communication, and encouraged team members to travel more regularly between our locations. Our annual surveys are also followed up by quarterly ‘pulse checks’ to assess progress.
In January 2025, we conducted our second engagement survey, registering an eNPS score of -40, at a response rate of 79%. This decline is attributable to several factors, some – such as uncertainty created by the market downturn – are difficult for us to influence, while others we can directly improve on. For example, some employees expressed their desire for clearer career growth and development pathways, while others expressed an interest in being more involved in annual goal setting.
We began several initiatives in response to this feedback. Now, individual and team objectives are transparently linked to company objectives, more regular performance feedback is provided, and management more regularly and openly discusses our progress towards our ambitions.
Want to know more? Read our sustainability report!
DIVERSITY, EQUITY AND INCLUSION
Target: 30%+ of senior management roles held by women by 2030.
The characteristics, circumstances, and opportunities we experience are as unique as we are. These differences can create distinct advantages and disadvantages, impacting our quality of life and ability to achieve. We can only truly understand our potential when we have access to comparable opportunities, regardless of gender, race, religion, orientation, disabilities, socioeconomic background, or origin.
At enviolo, we are committed to fostering diversity and diversity of thought. Our goal is to integrate a strong business mindset with compassion and vulnerability.
Our progress so far
Empowered Community
enviolo for everyone
When we launched our sustainability strategy in June 2024, 18% of senior management roles were held by women. By the end of 2024, this number had increased to 25%, due to the recruitment and promotion of several female leaders within our company.
To further support our ambitions, we launched two DEI initiatives. First, we adjusted our hiring process to attract a more diverse pool of applicants and mitigate unconscious bias as much as possible. This begins with ensuring job listings are checked for inclusive language before posting. Once applications are received and candidates are invited for interviews, we aim to have a gender-diverse set of interviewers engage with all interviewees.
Our second initiative was to start calculating our gender pay gap by reviewing our organization’s pay structure, partnering with an external data provider to benchmark our internal remuneration. Once the project is completed, we expect to gain a deeper understanding of both the magnitude and root causes of our gender pay gap.
Want to know more? Read our sustainability report!
Responsible Business
Sustainability is ultimately about taking the right measures today to ensure that our business remains resilient, responsible and relevant tomorrow.
HUMAN RIGHTS IN THE SUPPLY CHAIN
Target: 100% of Tier 1 and high-priority Tier 2 suppliers have undergone independent social audits by 2030.
Our products are assembled in China, India, the Netherlands and Lithuania, with sub-parts originating from even more places. In some, the risk of human rights violations, especially child & forced labour and unsafe working conditions, is higher than others.
Although we strongly believe in our risk management policies and procedures, we recognize the severe impact human right violations have, should they occur. We are committed to taking an even stronger approach to preventing them than is common within our industry.
Our progress so far
Responsible Business
Dignified employment– everywhere and always
Our efforts on safeguarding human rights our supply chain began with selecting an appropriate standard to independently audit social and working conditions at our suppliers. Ultimately, we opted for one of the most widely known and applied independent social audit standards around the world, the Sedex Members Ethical Trade Audit, or SMETA. SMETA audit methodology is based on International Labour Organization (ILO) conventions and local regulation.
During an onsite SMETA audit, the auditor reviews relevant supplier documentation and policies, tours key sites, and interviews relevant personnel with the aim of assessing how suppliers hire and treat their employees, allow for and respond to employee issues, ensure health and safety, and, importantly, assess their own suppliers for human rights compliance.
After selecting SMETA, we engaged with independent auditors to better understand their procedures and expectations, which we relayed to our Tier 1 suppliers. This is the first step to performing social audits at all of our Tier 1 and high-priority Tier 2 suppliers by 2030.
Want to know more? Read our sustainability report!
COMPLIANCE AND ETHICS
Target: 100% annual completion rate of compliance and ethics-focused training among relevant enviolo employees by 2030.
It is essential that our employees conduct business ethically and responsibly at all times. This starts with a solid understanding of, and compliance to, the legal requirements in the countries we operate in and sell to. Beyond compliance, we want to nurture a culture of integrity, honesty and ethics; one that encourages, empowers and rewards our people for doing the right thing, in the right way, at the right time and for the right reason.
Our progress so far
Responsible Business
A force for good
Our primary efforts to achieving our ethics and compliance goal is the roll out of a training programme tailored to the necessary functions in enviolo. In 2024, we registered a training completion rate of 51%, only a few months after the formal roll out of our program. We aim to steadily increase this number as time goes on.
In addition to our training program, we maintain several mechanisms that help us propagate a culture of responsibility and integrity. The first is our Code of Conduct. Our Code applies to everyone who works for enviolo and defines ethical conduct in line with the key principles of leading governance bodies. In complying with these principles, we support (among other things) the elimination of forced or compulsory labour, child labour, and employment discrimination or harassment. Our Code of Conduct is supported by individual policies, such as the Human Rights Policy and Environmental Policy, which collectively outline what we expect of our employees and what they can expect of us as an employer.
Second, enviolo’s ‘Regulatory Steering Committee’ – consisting of members of the Legal and Supplier Management teams – meets monthly and is responsible for monitoring, responding to, and ensuring adherence with all new and existing trade compliance requirements and requests related to our products.
Third, we believe that everyone—inside or outside the company—should have a safe way to voice concerns or report grievances related to business practices. To this end, we partner with a third-party provider to offer an independent, anonymous, and secure reporting channel.
To date, we have not received a whistleblower complaint or regulatory/ethics non-conformance.
Want to know more? Read our sustainability report!
SUPPLIER RELATIONS
Target: 90% average score on Supplier Relationship Index, as reported by tier 1 suppliers by 2030.
We see our contract manufacturers as strategic business partners in all that we do. Our ambitious envision targets cannot be achieved without their full support. At the same time, we cannot expect them to help us meet our sustainability and commercial goals if we are not meeting their expectations and helping them achieve success.
We want to foster fair and supportive relationships with our suppliers, and this starts with understanding and addressing their feedback on how we are as a customer.
Our progress so far
Responsible Business
Partners not vendors
To assess our performance as a customer, we developed a Supplier Relationship Index. This began by creating a set of Key Performance Indicators (KPIs) designed to reflect the extent to which our suppliers perceive us as reliable, trustworthy and supportive. KPI development was performed reiteratively and incorporated feedback from both our suppliers and the employees who work most closely with our upstream supply chain.
The Index is shared with our suppliers on a quarterly basis. Each quarter, we reflect on the result of the index and create an action improvement plan to improve our relationship over time and ensure we are supporting our suppliers where it matters.
Want to know more? Read our sustainability report!
DOWNLOADS
We recognize that the way we govern our company and manage our business relations is closely intertwined with the future of our planet. Below, you can find and download all reports, set of policies, certifications, and publications we have developed to help us meet our sustainability commitments.
SUSTAINABILITY REPORT 2024
Our 2024 sustainability report is our first ever, offering a detailed description on how we worked to achieve the targets set out by our strategy, envision. Read about what we have done here, and look forward to more updates every year.
Materiality Assessment
Why 11 focus areas and targets? ‘envision’ is the outcome of a thorough double materiality assessment of the environmental, social and governance impacts, risks and opportunities we face -or expect to face- as a company.
Our assessment is designed to help us prioritize those areas that matter most to us, our stakeholders and society at large, and has been structured around the guiding principles of the Corporate Sustainability Reporting Directive.
policies & governance
Code of conduct
Last revised: February 14, 2023
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Environmental Policy
Last revised: January 31, 2024
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Human Rights Policy
Last revised: January 31, 2024
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Anti-corruption Policy
Last revised: January 31, 2024
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Whistleblower Policy
Last revised: January 31, 2024
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Supplier Code of Conduct
Last revised: March 8, 2022
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certifications & publications
Sustainability Report 2024
Published: June 3, 2025
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Double Materiality Assessment
Published: June 3, 2024
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Product LCA Certification
Published: June 3, 2025
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