Terms of Sale


Terms of Sale

Pricing validity

The CY22 prices are applicable on orders placed until 31-12-2022, with the confirmed shipment latest 31-05-2023.

The CY23 prices are applicable on orders starting with ship dates from 01-04-2023, can be placed until 31-12-2023,  with a confirmed shipment date latest on 30-04-2024.

Pricing conditions are contingent on customer adhering to enviolo`s Terms of Sale

Minimum Ordering Quantity (MOQ)

Production orders (FCA, EXW) 192 ppcs. With the exception of enviolo Gearbox; 96ppcs.

Just-in-Time (JIT) orders at a maximum of 192 ppcs per month 

Delivery timing

(Subject to change based on enviolo’s capacity) All FCA or EXW orders must include target delivery date for customer handover (ETD), and target delivery date for arrival (ETA).

enviolo strives to send order confirmations within 48h of receiving customer PO. Lead times applicable after order confirmation.

Manual components, bulk, ship FCA:

  • 90 days to packed shipment

Automatic components, bulk, ship EXW from EU:

  • 90 days to packed shipment

enviolo reserves the right to allocate orders to any of it`s contract manufacturers. Transit times are based on shipment method, customer’s freight forwarder and the shipping destination.

Manual and Automatic components, when ordered JIT (DAP):

Destination in EU:

  • 2-3 days (ground freight)
  • Delivery to customers facility and including EU-related duties 
  • 20% JIT surcharge added to the order:

Destination outside of EU: 

  • Delivery to customers facility
  • Non-EU, North America, Asia: TBD transit time based on sea or air
  • 20% JIT charge + custom charges apply (transport & custom duties)

Payment terms

Varies based on Incoterms and customer credit-rating strength. The payment terms offered in the Sales Order provided with your order acknowledgement are subject to your continued credit rating at the time of the Sales Order. Should your credit rating change prior to Delivery or your payment, enviolo at its sole discretion may change your payment terms accordingly, which may include requiring prepayment prior to Delivery or cancellation of the order.

Order changes and pick-up

On bulk orders (which ship either FCA Asia or EXW EU): customer can extend the confirmed ship dates by a minimum of 14 days and a maximum of 90 days from the original ship date when the request occurs less than 365 days from the original ship date. Order adjustments may be requested max. 3 times, to a combined total of 90d postponement from original ship date.

Order adjustments adhere to a 90 day term before ship date and apply to, however not exclusive to:

  • Order re-configurations
  • Shipment method
  • Payment conditions
  • Quantity adjustments are allowed to a maximum of 10% reduction of the original ordered quantities per item. 
  • Orders cannot be split. New orders have to be submitted by customer.

Carrier info needs to be provided 45d prior to ship date. Failure to provide carrier information before the 45 day term may result in a delay of the shipment and / or additional costs. enviolo is not responsible for delays and costs caused by incorrect carrier information provided by the customer.

Changes to the shipping method such as AIR to SEA or vice versa may result in a delay of the shipment and / or additional costs for the customer.

Enviolo reserves the right to action earlier shipments, to a maximum of 14 days before the confirmed ship date, without customer confirmation. 

enviolo may consolidate orders with ship dates that are within 14 days from each other.

Orders must be picked up within 20 days of the order available date provided by enviolo. If the order is not transacted and picked up within 20 calendar days, enviolo may take the following actions:

  • Re-allocate all or part of the order to other customers. The original order will be requeued into the production schedule subject to the standard lead time.
  • Customer pick-up delays may result in future orders required to be 100% prepaid


The customer is responsible for any declarations of conformity specific to their application or finished goods.


OEM packaging for OEM orders, Retail packaging for all retail and spare parts orders.


Email: [email protected] 

Link to order tool: https://enviolo.com/ordertool
Note: Subject to modifications. Errors excepted.

North American Office

  • 1501 Leander Drive
    Bldg C, Suite 2
    Leander, TX 78641-2020

Tel: +1 (512) 714-1964

European Offices

  • Looiersgracht 43
    1016 VR Amsterdam, the Netherlands
  • Popovstraat 12
    8023 RK Zwolle, Netherlands

[email protected]
[email protected]

These terms are provided in various languages as a courtesy but the terms in the English version shall be binding on any transaction, in the event of any conflict between versions.


You (“Purchaser”) may place orders for enviolo Manual or Automatic products (including any embedded software, the Product or Products”) with enviolo Inc. or its operating subsidiaries (collectively “enviolo,” “We” or “Our”) via telephone, facsimile, online ordering system, electronic mail, or by mail. By placing an order for our Products, you consent to these terms and conditions of sale (the “Terms”) and acknowledge that we will only furnish the Products subject to these Terms. All sales are subject to and expressly conditioned upon the Terms, and Purchaser’s acceptance of the Products from enviolo shall be deemed to constitute acceptance of the terms and conditions contained herein. Unless expressly agreed to in writing by enviolo, any term or condition in any order or other form or correspondence that purports to add to or is in any way inconsistent with these Terms shall be inapplicable and of no force and effect whatsoever. enviolo’s right to require strict observance and performance of each of these Terms shall not be affected by concurrent waiver of any other of these Terms or by any previous course of dealing.


All orders placed by Purchaser are subject to acceptance by enviolo. An offer to purchase Products shall be made through submission of a purchase order identifying the Products, quantity, price and desired delivery date for Products to be purchased. enviolo shall acknowledge its receipt of any purchase order by providing an acknowledgment of receipt to Purchaser confirming the Product to be purchased by Product, quantity, price and scheduled delivery date (the “Acknowledgement”), and in the Acknowledgement, enviolo shall provide the shipping port and the associated term of transfer of title and risk of loss for the Product purchased, which are determined by Product type. BY PROVIDING A PURCHASE ORDER AND ACCEPTING DELIVERY OF THE PRODUCTS, PURCHASER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS UNLESS PURCHASER AND ENVIOLO HAVE SIGNED A SEPARATE WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED OFFICER OF EACH COMPANY, IN WHICH CASE THE TERMS OF THE SEPARATE AGREEMENT THAT CONFLICT WITH THESE TERMS SHALL GOVERN


2.1. Prices shall be as provided by enviolo in a quotation or pricing sheet (each a “Quotation”). Prices may be changed by enviolo at its sole discretion and may escalate. Prices stated in a Quotation do not include taxes, insurance, special packaging, installation, freight, handling or any other shipping charges unless these items are specifically listed and priced in the Quotation. Price Quotations shall automatically expire in thirty (30) days from the date issued, or as otherwise stated in the Quotation. 2.2. Purchaser agrees to report and pay all taxes and assessments imposed on Purchaser or enviolo in connection with the distribution and sale of the Products hereunder, including all sales, use, value added, excise and other taxes and duties (collectively, “Taxes”), except for Taxes imposed on enviolo’s income. Buyer agrees to indemnify and hold enviolo harmless for any liability for tax in connection with the sale, as well as the collection or withholding thereof, including penalties and interest thereon. If enviolo is required to pay or collect any Tax, an additional charge will be made therefore and paid by Purchaser. If Purchaser is exempt from any such Tax, Purchaser must provide enviolo with a valid exemption prior to invoicing.


For purchases on approved credit, enviolo will generally invoice for deliverable items on the day of shipment (or delivery) unless payment has been earlier made or invoiced. The amount invoiced will include the price of the Products plus all Taxes, fees, transportation, insurance, and other charges. Unless otherwise agreed to as indicated on the applicable Acknowledgement, payment of an invoice is due within thirty (30) days of the invoice date (which is the date of shipment from the FCA port) and shall be made in U.S.A. funds unless otherwise specified on the Quotation. Payment to enviolo shall not be contingent on third party payments to Purchaser. Any payment not made when due shall be subject to an interest charge at the rate of the greater of 1.5% per day and the maximum rate permitted by law. Additionally, if any payment is not made when due, enviolo reserves the right to refuse to provide any further Products until such payment and the applicable interest charge have been received. Purchaser agrees that it shall not have any rights of setoff for amounts it owes for particular Products against amounts that may be owed to it by enviolo. Purchaser shall pay all of enviolo’s costs and expenses (including reasonable attorneys’ fees) to enforce and preserve enviolo’s rights under this Section 3.


Products shall be delivered to Purchaser or its carrier under the shipping terms provided in the Acknowledgement by enviolo. The terms provided by enviolo in the Acknowledgement shall be understood and defined in accordance with Incoterms 2010, unless otherwise indicated in the Acknowledgement, which shall control. Title and risk of loss for each Product shall pass to Purchaser upon the delivery of such Product under the terms of the Acknowledgment. Special shipping instructions must be received from the Purchaser substantially before the shipment date; otherwise, enviolo reserves the right to use its reasonable judgment in selecting the means of shipment, considering the quantity, the shipping origination and destination locations, the urgency of the order, and any other applicable considerations. Any additional shipping cost incurred at the request of the Purchaser will be charged to the Purchaser. Where enviolo arranges transportation and shipping for Products, the title and risk of loss remain with Buyer per the shipping terms in the Acknowledgement and enviolo shall merely act as Buyer’s agent. Unless otherwise agreed in writing, enviolo’s standard packaging will be used. If the Purchaser cannot accept delivery of an order, Purchaser will arrange for storage, and shall bear all costs for such storage. enviolo shall not be liable for any delays in transit of Products. enviolo shall not be liable to or responsible for any damages or loss for delay or default in delivery due to any cause beyond enviolo’s reasonable control, nor shall Purchaser cancel or have the right to cancel Its Purchase Order because of delays or default in delivery due to such causes. The carrier shall not be deemed an agent of enviolo. Enviolo shall retain the title to Products until we receive the full payment of invoiced amounts. Upon full payment, the title of the Products will transfer to you. In the period during which the Products are under retention of title, the purchaser may not encumber the Products nor pledge them. In case the Products are seized or subject to enforcement, the purchaser shall immediately inform enviolo in writing. If you fail to comply with your payment obligations, you shall cooperate with us to take back the products, even if the product is already installed or in possession of a Third Party.


For direct shipment of bulk quantities, the minimum order quantity and multiples of Products to be shipped shall be as provided in the Quotation.


Purchaser is deemed to have accepted Products unless notice of rejection is given within a reasonable time, which shall in any case be within ten (10) days after delivery. Purchaser shall provide immediate notice of any discrepancy in the Products ordered and delivered. Purchaser’s payment shall constitute final acceptance of the Products and shall act as a waiver of the Purchaser’s rights to inspect or reject the Products unless otherwise agreed.


Orders may not be canceled


enviolo warrants that the Products will conform to the specifications set forth on the owner’s manual and technical manual provided for the specific Product purchased, which are available at support.enviolo.com. The limited warranty, the warranty disclaimers and the limitations of liability set forth for each Product, available at support.enviolo.com/hc/articles/11954350803090 shall apply to all sales of such Products. PURCHASER UNDERSTANDS AND AGREES THAT THE WARRANTY AND LIABILITY LIMITATIONS SET FORTH THEREWITH ARE ESSENTIAL ELEMENTS OF THIS CONTRACT FOR ENVIOLO AND THAT IN THE ABSENCE OF SUCH ELEMENTS THE MATERIAL AND ECONOMIC TERMS OF THIS CONTRACT WOULD BE SUBSTANTIALLY DIFFERENT.


Purchaser certifies that it will be the recipient of the Products to be delivered by enviolo. Purchaser understands that the Products include items that are governed by the U.S. Export Administration Regulations (“EAR”), and by the U.S. Foreign Assets Control Regulations, and Purchaser warrants that it shall comply with EAR any other applicable laws and regulations governing exports and any and all import regulations that may apply to the Products from any governmental authority in effect and applicable to the Product from time to time and that it will indemnify enviolo for any failure by Purchaser or its customers to do so. Purchaser agrees to cooperate with enviolo in order to obtain export licenses or exemptions therefrom by, among other things, providing required documentation, to the extent requested by enviolo.


The Products sold hereunder are to be used only in the rear wheel of a bicycle for usual and customary rear hub purposes and in accordance with the accompanying instructions. Purchaser agrees not to use the Products for any other use or purpose. If Purchaser uses the Products for any other purpose or uses the Products in any manner that is not in compliance with all legal, regulatory and safety-related requirements concerning the Products: (a) Purchaser acknowledges that such use or sale is at Purchaser’s sole risk; (b) Purchaser agrees that enviolo is not liable, in whole or in part, for any claim or damage arising from such use; and (c) Purchaser agrees to indemnify, defend and hold enviolo harmless from and against any and all claims, damages, losses, costs, expenses and liabilities arising out of or in connection with such use or sale.

For enviolo Extreme Gearbox, products can be assembled outside of the rear wheel of the bicycle; on a case-by-case basis, these are subject to technical validation by enviolo.


The Intellectual Property notice accompanying each Product in the applicable owner’s manual and technical manual shall apply to each sale of Products. All trademarks, trade names, patents, copyrights, designs, drawings, formulas or other data, photographs, samples, literature, and sales aids of every kind related to the Products shall remain the property of enviolo and/or its licensors. Purchaser agrees not to do anything inconsistent with that ownership or to contest ownership of such items. Purchaser also agrees that all use of enviolo trademarks by Purchaser will insure to the benefit of enviolo. Purchaser acknowledges that any software included in the Products is proprietary to enviolo or its licensors and is subject to copyrights and trade secrets owned by enviolo or its licensors. All references in these Terms to “purchases,” “sales,” or words of similar import, with respect to any such software, signifies only the acquisition of a license for such software for use with the Products in accordance with the terms of this Agreement. Purchaser shall have no access to or rights in the source codes of any software included in the Products. Purchaser shall have no right to copy, modify or remanufacture any Product or part thereof, nor reproduce any written material supplied by enviolo without the explicit written consent of enviolo. Purchaser agrees to cooperate, at enviolo’s expense, with any actions enviolo may bring against any third party infringer of enviolo’s intellectual property rights.


Any materials and information provided by enviolo to Purchaser that are not rightfully publicly available, whether orally, in writing, or by inspection of tangible objects, including without limitation technical data, research, product plans, or know-how constitute and contain proprietary and confidential information of enviolo (“Confidential Information”). Purchaser may not disclose Confidential Information to any person other than its employees with a need to know such information or consultants under contract to Purchaser who have agreed in writing to be bound by confidentiality restrictions at least as protective of the Confidential Information as these Terms without enviolo’s written permission. Purchaser may not use the Confidential Information for any purpose other than to exercise its rights under these Terms. Purchaser shall take reasonable measures to protect the secrecy of and to avoid the unauthorized use and disclosure of the Confidential Information. Purchaser shall immediately notify enviolo in the event it becomes aware of any unauthorized or suspected unauthorized use or disclosure of Confidential Information.


If technical assistance or advice are offered or given to Purchaser, such assistance or advice is given free of charge and only as an accommodation to Purchaser. enviolo shall not be held liable for the content or Purchaser’s use of such technical assistance or advice nor shall any statement made by any of enviolo’s representatives in connection with the Products constitute a representation or warranty, express or implied.


These Terms shall continue in force for so long as each term by its nature is intended to endure, which may include beyond the date of delivery.


Any notice required or permitted by these Terms shall be in writing and shall be sent by express courier, facsimile or registered or certified mail, return receipt requested, to the address or facsimile number shown on the Purchase Order, in the case of Purchaser, or the order acknowledgment, in the case of enviolo. Such notice shall be deemed to have been given upon delivery by courier or registered or certified mail, and upon successful transmission confirmation if by facsimile.


Nonperformance of either party shall be excused to the extent that performance is rendered impossible by strike, natural disaster, governmental acts or orders or restrictions, failure of suppliers, acts of terrorism, energy shortage, or any other reason where failure to perform is beyond the reasonable control of and is not caused by the negligence of the non-performing party.


If any provision in these Terms is found or held to be invalid or unenforceable in any respect, such unenforceability will not affect any other provisions of these Terms.


These Terms & Conditions of Sale and any sale of Products made hereunder shall be governed by and construed in accordance with the laws of The Netherlands.


The Quotation, Acknowledgement and these Terms shall constitute the entire agreement between Purchaser and enviolo with respect to a particular purchase of Product and shall supersede all other proposals by enviolo.

North American Office

  • 1501 Leander Drive
    Bldg C, Suite 2
    Leander, TX 78641-2020

Tel: +1 (512) 714-1964

European Offices

  • Looiersgracht 43
    1016 VR Amsterdam, the Netherlands
  • Popovstraat 12
    8013 RK Zwolle, Netherlands

[email protected]
[email protected]