Privacy

enviolo

Privacy Policy

Who we are

enviolo B.V. (and its affiliated companies, “enviolo”, “we”, “us”, or “our”) is the controller of personal data processed via this website and in connection with our products and services. Terms defined in this policy, as well as any mentioned legal Articles, refer to ones from the General Data Protection Regulation (“GDPR”) and its implementing acts per applicable legislation, including applicable Dutch laws, as enviolo’s headquarters are located in the Netherlands.

Please read this Policy carefully to understand our practices with respect to personal data.

Controller:

How we obtain your personal data

We regularly receive personal data as part of our business activities. We may collect your personal data:

  • As part of our warranty service processing;
  • When you participate in surveys or other marketing activities; and
  • As part of our ordinary course of dealings and business.

 

The personal data we collect and process

Depending on how you interact with us, we may process the following categories of personal data:

  • Contact details: name, email address, phone number.
  • Business information: company name, role, professional contact details.
  • Customer and partner communications.
  • Warranty or product registration data.
  • Website usage data: IP address, device, usage data.
  • Marketing preferences (where applicable)

 

Purposes and legal bases (per the GDPR)

We may process personal data for the following purposes:

Purpose

Legal basis

Responding to inquiries and communications

Legitimate interest (Art. 6(1)(f))

Managing customer and partner relationships

Contract performance / legitimate interest (Art. 6(1)(b)/(f))

Warranty and service support

Contract performance (Art. 6(1)(b))

Website functionality and security

Legitimate interest (Art. 6(1)(f))

Marketing communications (where applicable)

Consent or legitimate interest (Art. 6(1)(a)/(f))

Where processing is based on consent, consent can be withdrawn at any time. We furthermore do not use automated decision-making or profiling that produces legal or similarly significant effects.

 

How we share your personal data

We may share your personal data only where necessary, including with:

  • Group companies.
  • IT and cloud service providers,
  • Customer support and warranty partners.
  • Professional advisers (e.g., legal, audit).
  • Public authorities where legally required.

All processors act under contractual obligations consistent with the GDPR and implementation legislation. Some service providers or group entities may be located outside the European Economic Area, including in the United States. Where applicable, we rely on appropriate safeguards to ensure adequate protection.

 

Retention 

We retain personal data only as long as necessary for the purposes described above or as required by law. Retention periods depend on the nature of the data and the applicable legal obligations.

 

Your rights regarding your personal data

Under the GDPR, you have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request erasure.
  • Restrict processing (to the legal extent applicable).
  • Object to processing (to the legal extent applicable).
  • Data portability (where applicable).
  • Withdraw consent (where applicable).

For more information, or specific requests, please reach out to [email protected]. We respond within one month.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

 

Cookies and tracking 

Our website uses cookies and similar technologies. Non-essential cookies are used only with your consent. You can manage your preferences via our cookie banner or browser settings. More information is available in our Cookies Notice.

 

Changes

We reserve the right and may update this Privacy Policy from time to time. Any such changes will be published on this website and will be effective upon posting. The most recent update was made in January 2026.