CARRIÈRE

Do you have experience working for a fast growing, customer-service-oriented company? Have you played a key role in designing and creating a customer service organization? Or a key role in optimizing processes directly tied to order processing, customer satisfaction and great process accuracy? Have you worked with a diverse group of stakeholders (different countries, cultures) successfully? If so, you are the type of candidate that enviolo is seeking in our Customer Service and Order Processing Manager.

We are looking for a highly motivated, process-driven, and detail-oriented Technical Product Manager with strong experience in the bicycle industry. In this position, you will play a key role in the constant evolution and maintenance of our product portfolio. Additionally, you will contribute to the development and execution of our strategic product roadmap, at the direction of the Director of Product Management. The Product Management discipline within enviolo owns Phase 0 (customer requirements gathering) of the product development phases. For phases 1-4 you are a primary stakeholder and involved in the different phase gate reviews, with the Operations group responsible for driving it to the finish line.

We are looking for a highly motivated Bicycle Technical Support Specialist with great experience in the bicycle industry. You will play a key role in delighting our direct and indirect customers (both B2B and B2C) by providing premium technical support via email, phone, or other communication channels. You are the investigator who finds out what the presented customer problem is. Together with the customer, you will help them find and solve the problem. During this process, you will record the data in our warranty system. This is the main focus of the Technical Support Specialist role.